Pros: We utilise Saphhire IMS Help Desk tool not only within the IT department but also across the wider business. It has a clean look & feel and is very intuitive.Also when we have a technical issue we get a good response from the Saphhire IMS support team with a remote session quickly established if required We have one platform for logging tickets & calls for multiple areas within the business. The system is used by IT - for the service desk. Facilities - For the building maintenance. Catalogue Teams - for logging and tracking changes to the catalogue and also Customer Services for customer enquiries etc.Good ticketing system that covers all bases and is customization some what. Overall: It works well so far for us but the interface seems too busy and is not very intuitive for admins to navigate.

Asset Management Software Insights. What is Asset Management Software? An effective Enterprise Asset Management (EAM) solution enables businesses to make tangible. Find out how an effective Enterprise Asset Management (EAM) solution can improve your business efficiency and cost-effectiveness. Asset Management Software. In any asset intensive industry, equipment downtime and poorly performing assets can have a significant impact on an organisation’s. Dec 01, 2017 - Side by Side comparison of Sapphire Prospect Import Vs. Samanage Asset Management, Our experts compare features, pricing, pros.

It's nice to have one dashboard though for all of our department to see what issues are coming in rather than everyone just keeping their own handwritten notes. Pros: Customization as per the need has been the most significant and substantial feature. ITAM feature has made tracking of the assets easy and manageable with complete capturing of Asset Life Cycle.

I have tested almost all the features by configuring it and using it efficiently. The Infrastructure Change Management Process that was customized as per the requirement with RCA Form built inside the tool was amazing. Cons: The Support needs improvement. Not everything can be done remotely.

The patch management feature eats too much of bandwidth which needs improvement. Pros: We are India's leading Mid-Size Consulting firm, and have a strong presence across multiple customers across industries, and one of our key services is to conduct Software Licensing Assessment & Advisory project. For one of such projects, the landscape we were working on was very complex, across multiple locations, and a very disparate infrastructure running into multiple thousands of nodes.

We then went far ahead of our native & publishers tools, and evaluated multiple SAM tools. To us, Sapphire was the final chosen one, as not only the tool was great, but the support and moreover the zeal of customer-centricity was the highest. We certainly will be using Sapphire in similar complex nature for Data Discovery, in our future client projects.

Pros: The tool lives up to the product name 'IMS', catering every aspect of an IT Management. It is easily customization as per customer needs. Reporting modules and ease at which custom reports can be created is amazing. ITAM and BSM module perform pretty good job. From an implementation perspective, the product is quiet easy to learn,implement and configure With latest patches being released every quarter the product is loaded with an ever growing list of new features Cons: Stability of tool remains one of the concerns with minor bugs popping up here and there. There is a need to improve mobile app to match the current industry standards and requirements.

Pros: This software mas the mobility version also. The software has the flexibility to tailor make as per our requirements and this has made our Operations very easy. This also has a powerful MIS which clearly shows the strength and success of this software. Cons: With the extent it meets our requirements, I do not see any reason for any cons.

The team sitting in Bangaluru probably needs to visit Delhi to give more comfort on the support. Overall: Daily ticketing process has changes our life and made us more process oriented. The tickets has helped us exhibit our strength of support. The root cause analysis became simpler and has made the stakeholders define a better process. To make any Operations successful what is required is good control and if you are big and in multiple locations then a tool like this helps to monitor and control. Comments: We are using the Sapphire Ticketing solution for the past 4 years in our organization in various verticals like Infrastructure, Requirement Analysis, Application Support and Reporting Requirement etc.

Each project having unique requirements with respect to the nature of vertical and the tool provides flexibility to customize the work flow to cater the needs of an organization. All issues we are able to track and follow the time schedule defined by the respective vertical requirements. We are able to streamline some process based on the information taken from the reports. Soundedit Pro 2.1. Over all product is good and easy to use, however need some improvements in Mobile App as well monitoring in software with huge load.